What currency are the prices in on the site?
All prices are USD.
I just placed an order. When will it ship?
We do our best to ship items as quickly as possible. Please allow 4-7 days production time before your order ships out. Average shipping times are 15-21 days. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't receive a tracking number after 7 business days, please email us at firstname.lastname@example.org
I am not satisfied with my order. Can it be returned? What if there is an issue?
There is a 100% money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, but once we have received the product, we will refund the full amount of your original purchase. Please include your name and order number with the returned parcels.
Please note: If you your package is already on the way, you must wait for it to arrive before returning it and receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! However, you must cancel your order before it ships. If the item has already been sent, please use our easy return system to get a full refund.
I have entered an incorrect address. What do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email to confirm. Once you double check that the address you gave is wrong, you may notify us via email at email@example.com. If the given address is incorrect, we can modify it to the correct one within 24 hours. No refund will be given after 24 hours of the incorrect submission.
How long does shipping take?
Shipping times vary, as we do ship worldwide from various fulfillment centers based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered. Can you please help?
Absolutely! We are here to help you be a satisfied customer! Please send an email to firstname.lastname@example.org and we will be happy to assist you in any way we can.
We do receive many emails, so if you wish to get a prompt response, please clearly address the problem…and be sure to include your order number. Thank you.